Answers to the most common questions we get

QandA repairsWelcome to the Q&A-section of our website. We invite you to check out our answers to the most common questions regarding service and repairs at Mobylife. Please, let us know if there are any questions and answers that need to be added to this section.

  • What is the status of my repair?

    The best and quickest way to check the status of your repair is via our website.

    If you have problems following the status from there you contact the Service Centre to which the device to be repaired was delivered.

    Remember to clearly state reference number and/or IMEI number in connection with inquiries. From Mobylife receives the device to be repaired all further correspondence is with the actual Service Centre to which the mobile telephone was sent/handed in.

    Please note that for repairs covered by external service extra service time must most often be expected.

  • My mobile telephone is defective. What do I do?

    Select the item "Create repair" on the start page.

    An extensive guide shows how you create and deliver a mobile telephone for repair, and how to deal with information, enclosing a guarantee certificate, address, etc.

    REMEMBER TO ENCLOSE A COPY OF THE GUARANTEE CERTIFICATE if the mobile telephone is still covered by guarantee.

    You can find the addresses of the nearest walk-in under Contact.

  • Can you send me a repair estimate?

    We are not able to make an offer for a repair without having your mobile telephone delivered.

    Select the item "Create repair" on the start page. An extensive guide shows how you create and deliver a mobile telephone for repair, and how to deal with information, enclosing a guarantee certificate, address, etc.

    REMEMBER TO ENCLOSE A COPY OF THE GUARANTEE CERTIFICATE if the mobile telephone is still covered by guarantee.

    You can find the addresses of the nearest walk-in under contact Customer Service.

  • My mobile telephone has visible, physical damage and/or damage caused by liquid. What do I do?

    In the case of damage caused by liquid and physical damage, the manufacturer's guarantee does not generally cover the repair.

    Mobylife does not repair telephones damaged by liquid. If your telephone has been exposed to physical damage which is not covered by the guarantee and if you still want us to look at it, follow the instructions in Question 2: My mobile telephone is defective. What do I do?

    If the telephone is not covered by a guarantee you will receive a repair offer after you have sent the telephone to us.

  • I cannot unlock my mobile telephone to another operator. What do I do?

    If the telephone is locked with Telia or 3 it is possible to have your telephone unlocked. Send the telephone to Mobylife.

    Select the item "Create repair" on the start page. An extensive guide shows how you create and deliver a mobile telephone for repair, and how to deal with information, enclosing a guarantee certificate, address, etc.

    REMEMBER TO ENCLOSE A COPY OF THE GUARANTEE CERTIFICATE if the mobile telephone is still covered by guarantee.

    You can find the addresses of the nearest walk-in under contact Customer Service.

  • Inquiry concerning spare parts and accessories. What can I buy from you?

    If you have inquiries about prices of spare parts and accessories (e.g. pen for a touch screen, battery, back cover, etc.) please contact Customer Service.

  • Can I have the software on my mobile telephone updated/converted to a different language?

    Software updates are possible on all models on which Mobylife offers service.

    On several models it is possible to have the software converted into Danish. As a general rule, updates are possible on: Nokia, LG and most Samsung telephones.

  • I have received my mobile telephone back and it still does not work. What do I do?

    First of all, this is a matter of regret. Naturally, Mobylife endeavours to maintain the high service level and thus satisfied customers.

    There are instances where the mobile telephone may have had more defects than stated and therefore it has not been possible to carry out a repair that is satisfactory for the customer.

    You must create a new repair on our website and then send the mobile telephone to us again and remember to describe defects in as much detail as possible so that we can repair it efficiently.

  • My mobile telephone has been sent in for repair several times. Can I get a new one?

    Of course, it is regrettable when the mobile telephone does not function optimally.

    As a general rule, Mobylife unfortunately does not have the authority to decide whether you are entitled to a new telephone or not.

    In this case you must contact the manufacturer's customer service which will consider your request.

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Repair status

If you have a device under repair in one of our sites, you can check the status by choosing your site from below:

Denmark

Finland

Norway

Sweden

Create repair

You can send your mobile device directly to our service centre. Complete the repair form.

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Denmark – Private Customers

Denmark – Private Customers

Denmark – Business Customers

Denmark – Business Customers

Sweden

Sweden

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